Frequently Asked Questions

We run an Australian family owned business, not a franchise. Our success depends upon our repeat business, therefore we ensure that we give our very best to satisfy our customers. Our Cleaning Technicians and our Personal Concierge’s are put through a thorough vetting process to ensure that we only employ the very best. Customer care is our top priority. If for any valid reason you are not happy with your service, we will revisit and not leave until you are 100% happy that your agreed service has been provided to your satisfaction. We are confident in the quality of our work, and stand by the old adage, “you get what you pay for”.

We specialise in end of lease, move in, office cleaning and Personal Concierge services. Please contact us at any time to discuss your particular needs. We are happy to meet you on location to walk through your requirements.

We supply our own products and equipment. Unlike other companies, we change our cloths at every job, and use different coloured cloths for different parts of the house to maintain hygiene standards. 

We generally pick up keys prior to the service taking place if it is a residential address, alternatively a combination code lockbox also works well, or keys can be left with a building concierge or manager. We will work in with whatever is best for you.

We understand that sometimes things can happen that are out of your control hence communication is key.  Due to the huge amount of resources reserved for each job, we reserve the right to charge 80% of the job fee for cancellation within 24 hours of the job start.

We specialise in Melbourne’s Bayside area – from Docklands to Sandringham to Nepean Highway and surrounds. This enables us to maintain tighter quality control and efficiencies. However, we are always open to servicing other areas. Holiday home preparation by our Personal Concierges is arranged by discussion so that we can fully understand your requirements and send out the right person/people for you.

In the unlikely event that we do not deliver the service we promised, please inform us within 24 hours and we are confident that we can rectify the situation. If it gets to that point, a Supervisor will also attend to ensure that the job is completed to your satisfaction, at no extra charge of course.

If your property is deemed a hazardous cleaning situation that goes over and above the normal cleaning environment, our cleaning teams have the right to walk away. Upon such a situation, you will be charged an 80% booking fee due to holding your space in our schedule. Should you require this deeper level of cleaning, please contact us to discuss at time of booking as we have a specialist team available.

Yes. Entering your card details locks your booking into our scheduling system so that a team can be allocated to your job. An auto-hold will be placed on your card for the full amount the day before your service and your card will be processed for payment after the cleaning service is completed.

All you have to do is click BOOK NOW, enter your relevant details and within 60 seconds your job will be placed into our scheduling system. We’ll contact you within a day or two confirming the appointment and discussing your requirements in detail. Alternatively feel free to text, call or email.