Frequently Asked Questions

We run an Australian family owned business, not a franchise. Our success depends upon our repeat business. Therefore, we make sure that we give our best to satisfy our customers. Our Cleaning Technicians and our Personal Concierge’s are put through a thorough vetting process to ensure that we only employ the very best. Customer care is our top priority. If for any valid reason you are not happy with a clean, we will revisit and not leave until you are 100% happy that your agreed service has been provided to your satisfaction. We are confident in the quality of our work, and stand by the old adage, “you get what you pay for”.

We perform all kinds of cleaning and Personal Concierge services. Please contact us at any time to discuss your particular needs. We are happy to meet you on location to walk through your requirements.

We do not keep client keys. We generally meet the client on site to gain access, and the client can also give any security code at that time which can then be re-activated when our cleaners leave. Alternatively, a combination code lockbox also works well, or keys can be left with a building concierge or manager. We will work in with whatever is best for you.

Every home is different. We have customers who prefer our services several times a week, and others are happy with once or twice a fortnight. We recommend a full spring-cleaning twice a year. Additional services are available at the bottom of our Pricing page.

We work on a flat rate dependent on the service that you have chosen prior to commencement. The time taken by the Cleaning Technicians will vary – our goal is to meet the high standard of the clean before moving to the next job.

Our rates include travel to an area generally up to twenty-five kilometres from Melbourne CBD. To check if we service your area, please enter your postcode at the first box on the Booking Form. We also accommodate homes on the Mornington Peninsula such as Portsea, Sorrento, and surrounds. We are happy to travel further but will need to charge an additional rate to cover travelling fees – please send us an enquiry. Holiday home preparation is arranged by discussion so that we can fully understand your requirements and send out the right person/people for you.

Our Services are generally open Monday to Friday, between 8:00 am to 6:00 pm. If you need services outside of these hours, please contact us to discuss how we can help you. We offer a full bespoke service.

In the unlikely event that we do not deliver the service we promised, please inform us within 24 hours and we are confident that we can rectify the situation. If it gets to that point, a Supervisor will also attend to ensure that the job is completed to your satisfaction, at no extra charge of course.

If your property is deemed a hazardous cleaning situation that goes over and above the normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged an 80% booking fee due to holding your space in our schedule.

All you have to do is click BOOK NOW, enter your relevant details and within 60 seconds you’re on the way to have a meticulously clean household. We’ll reply on the same business day confirming the appointment and arrival time. Also you can call 0401 503 503 for live help, email us, or chat with us at the bottom right of every website page.